After ordering how long for a delivery date to be confirmed?

After you have placed your order it usually takes just 24 hours for the delivery date to be confirmed via email.

Can I cancel after the survey appointment?

You are not under any obligation to order after your survey but the survey fee is non refundable. However if for any reason we can't install a new door for you we will refund the survey fee in full.

Can I make amendments to my order?

Yes you can, we hold your order for 24 hours before putting it into production so you can within this time. However we do encourage customers to check all details before placing the order to save any potential mistakes further down the order process. If you need to make an amendment to your order, contact us now to find out whether we can still help.

Can I order online or by phone?

The easiest way to place your order is online, however you can also place your order over the telephone with a representative and they will email you the details to check over.

Can you remove brickwork before fitting a new door or window?

No, our installation service only includes removal and replacement of already existing frames, therefore should you need the removal of any brickwork, this will need to be completed before we survey and install the new frame.

Do you give a guarantee?

Yes we give a full guarantee with each and every product we sell! For full details on our guarantee please see our guarantee page.

Do you offer a measuring service?

Yes we do for a one off charge of £78 our surveyor will come to your property and take all the relevant measurements needed to install your new door or window so you can place your order knowing you are ordering the correct sizes. To book a survey visit simply customize a door or window online where you'll book an appointment and be charged the £78 on your credit or debit card. NOTE: Select the "supplied and fitted" option to book a surveyors appointment.

Do you offer integral blinds ?

Yes we do offer the integral blinds with our upvc doors as well as aluminium doors and windows. Learn more about our integral blinds

Do you supply to the trade or public?

We supply to both trade and the public. Trade customers will receive a discounted price. Please see our trade account to find out about opening a trade account today.

How do I get a quotation?

We've made getting a quotation easy, by simply selecting a product from above you can get started. You can customise a product and be given an instant quote with no hidden extras and even the delivery is FREE!

How do I measure my existing door or window?

Measuring your existing door or window correctly is important, so we've put together a measuring guide for you. But remember if you're unsure please contact us and we'll be happy to help you.

How does the door arrive to me?

The door is packaged for transportation in protective wrapping and delivered on our own delivery vehicles to ensure your goods arrive in perfect condition. Please note that glass and panels come separately for transportation purposes. Also a suitably fit person should be on site to assist the driver with unloading.

How long does delivery take?

The vast majority of our deliveries are made within 2 weeks of the order being placed, and include all stocked materials. However some profile colours are not stocked and need to be made at time of order, and in these cases delivery can by approximately 4 weeks. Please see our delivery page for full details.

How long does it all take?

It takes around 1-2 days for a surveyor to visit your property and take all the relevant measurements and then a further 2 weeks from the survey date to process the details, have the door or window made up, then delivered and installed to your home. NOTE: Timings are approximate and given in good faith.

How much does fitting cost?

The cost for fitting will vary depending on the product type and amount of products to be installed, therefore the best way to get a fully fitted quotation is by selecting a product from above where you will customize it and be given an all inclusive quotation. However there is a price guide at the bottom of our fitting service page to give you an indication of the individual charges.

Is delivery really free?

Yes it is 100% free and there is no minimum order value to qualify for either. So even if it's just one small bathroom window for delivery there is no charge. Find out more about our delivery services.

What happens after I've placed my order?

After placing your order and booking your home survey visit online you will receive an instant email confirming all the details of your order, then within 8 business hours you'll receive a call from us to confirm your survey appointment. Find out more about the process on our fitting service page.

What if I'm not happy with the service?

If for any reason you're not happy with the service you received from us even after we have done all we can to rectify any issues, you do still have further protection through the TGAS, a dispute resolution service. You can find our more here

When do I have to pay?

After your survey we will email you details of your order and should you wish to proceed we will request the final payment is made via credit or debit card. Find out more about the process on our fitting service page.

Will you measure my existing door or window?

Yes, as standard we will send our surveyor to your property to survey your existing opening and take all the relevant measurements needed. There is an upfront charge for this of £78 and this amount is already included in all advertised prices and quotations. Find out more about the process on our fitting service page.

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Need some help or advice? Want to know how Just Value Doors can help?

Call 01435 515001 Email [email protected]